FAQs
Have a question? We're here to help!
Access comprehensive and concise answers to your common questions through our FAQ section, your go-to resource for information.
What types of wood you commonly use?
Moroccan wood carvings are typically made using cedar wood, walnut wood, and lemonwood. Cedar wood is the most popular choice due to its durability, resistance to insects, and beautiful natural grain.
Are your products made by hand or by machine?
Our products are all handmade. Each piece is unique and crafted with care and attention to details.
Do you ship internationally?
Yes, we ship our products worldwide. However, please note that shipping costs may vary depending on your location.
What is your return policy?
If for any reason you are not satisfied with your purchase, you may return it within 7 days of receipt for a full refund or exchange. Please see our Delivery and Returns page for more information.
How long does it take to receive my order?
We typically ship out orders within X-X business days. Delivery times vary depending on your location and the shipping method you choose at checkout.
Can I place a custom order for a specific design or size?
Yes, we welcome custom orders! Please contact us with your specifications, and we will do our best to accommodate your request
How should I care for my products?
To keep your wood carving looking its best, avoid exposing it to direct sunlight or moisture. Dust it regularly with a soft cloth and apply a coat of wax or oil every few months to protect the wood and enhance its natural beauty.
Are your products environmentally friendly?
Yes, we are committed to using sustainable materials and practices in our production process. All of our wood is sourced from responsibly managed forests, and we strive to minimize waste and reduce our carbon footprint in every aspect of our business.